Providing industry-leading expertise to mitigate flooding impacts across the country
We have been central to this developing sector since its development 15 years ago, providing an alternative to costly capital solutions.
We were instrumental in developing the National Code of Practice (COP) for PFR (released in 2020), in collaboration with BRE, CIRIA and the University of West England. The COP ensures acceptable minimum standards are maintained across the industry. The COP’s six standards and principles form the basis of our successful approach delivering PFR Survey, Supply and Installation.
We undertake robust property level surveys, bespoke designs and quality installations resulting in tailored resilience solutions and excellent outcomes for our customers. We offer a one stop solution, providing long-term, sustainable solutions which ultimately benefit entire catchment areas susceptible to flooding across the UK.
Confidence Statement – Whitehouse Flood Doors
We have designed and manufactured flood doors for over 15 years. Now manufactured in our state-of-the-art facility in Derby, these doors have successfully reduced the impact of flooding to many properties across the country.
Prior to being manufactured in Derby, we worked with a partner company to design and manufacture this flood door. This flood door held a Kitemark, registered to our partner organisation and their manufacturing facility. This Kitemark only covered doors made at our partners premises and was withdrawn once the company ceased trading in March 2019. Technically, the Whitehouse Flood door therefore does not, and has never, held Kitemark certification.
The flood doors we manufacture are the same as those we designed and manufactured with our partner. Minor changes have been made to improve its operation. We are therefore confident that our flood door is fit for purpose. We have no evidence that a fault exists.
We understand that a lack of Kitemark certification may concern property owners. We would like to provide confidence that other third-party audits are carried out annually including ISO standard 9001 (Quality), ISO standard 14001 (Environmental) and ISO standard 45001 (Health & Safety). We also carry out random wet testing in our own static head tanks to ensure strict compliance to quality control process.
We know that Kitemarks can provide additional confidence. We are therefore committed to:
We have written to all affected property owners in July 2021. We continue to work with the British Standards Institute, the Environment Agency, and relevant Lead Local Flood Authorities to rectify this issue, which is purely unintentional. We hope that testing to (BS 851188) will commence in September 2021.
If you wish to talk to us about this issue, book a free maintenance check or visit our facility, please contact us:
Our sincerest apologies for any inconvenience or concerns this oversight has caused. We trust the work we are completing now will lead to your complete peace of mind in our products performance, subject to compliance with the maintenance described in your user guide.
I just wanted to thank you both and to say how delighted we are with the completed work but also I feel I must mention the very high standard of work undertaken by all those involved. The team were without exception very professional, they were polite and ready to assist us wherever they could.
Rita and David Randall, Residents
They have completed the work on my house this morning. Very polite and kept me fully informed of what they were doing, taking me through all the instructions and made sure I understood what I needed to do in the event of another potential flood. They cleaned up after the work and removed all rubble etc. Very pleased with their work.
Resident of Southwell
The site staff were highly praised for their work and the way they’ve gone about it. The residents were very satisfied, with no complaints at all from those that were having PFR measures installed. The site staff communicated really well and went out of their way to meet residents’ specific requirements.
Darren Varley, Principal Engineer (Flood Management)